Privacy policy

Unless you provide explicit consent otherwise, the following policy outlines how Elevate Club Management handles your personal information and safeguards your privacy.

If you have provided consent when signing up to receive commercial electronic messages, including promotional content on behalf of Elevate Club Management and its venues, we may contact you via email and SMS using the details you supplied.

Our Commitment

Elevate Club Management is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles developed by the Office of the Australian Information Commissioner.

What Information Do We Collect and How Do We Use It?

We collect certain personal information when you contact us, including but not limited to:

• Name
• Gender
• Date of birth
• Email address
• Mobile phone number
• Residential address
• Interests, feedback and responses

Your personal information may be used to:

• Administer and manage any Elevate Club Management Rewards programs
• Respond to queries from you or other participants in our Rewards programs
• Support internal business operations, including compliance with legal obligations and secure systems testing

If you have opted in, send promotional materials such as emails, posted mail or SMS messages about upcoming events or special offers relevant to you.

Your information is treated with the strictest confidence. Elevate Club Management will never sell, rent or share your personal information with any third party without your consent.

However, we may disclose your information to contractors or service providers if necessary to operate our business or deliver services you have requested. These organisations must agree to our Privacy Policy and adhere to strict conditions regarding the handling of your information.

Security of Personal Information

We take all reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Information is stored securely and only accessible by authorised personnel who are required to maintain confidentiality.

Accessing and Updating Your Information

You may request access to your personal information at any time by contacting our Privacy Officer (see details below). We may ask for proof of identity before processing your request. If you wish to update or correct your details, please contact us. Allow up to 30 days for changes to be processed.

Unsubscribe

You can opt out of receiving marketing communications at any time by writing to us at: Elevate Club Management, PO Box 8130, Wynnum North, Queensland 4178 or by clicking the “unsubscribe” link at the bottom of any promotional email.

Access, Correction or Deletion of Personal Information

We will take reasonable steps to ensure the information we hold is accurate, complete and up to date. If you request that we delete your personal information and it is not legally required for us to retain it (e.g. for business or contractual purposes), we will honour your request.

Please note: if the information is necessary to provide a service you’ve requested, deletion may result in that service no longer being available.

Age Restrictions

We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately.

Contact – Privacy Officer

If you have any questions or concerns about this Privacy Policy, please contact our Privacy Officer:

• Phone: 0402 488 144
• Mail: “Elevate Club Management Privacy”, PO Box 8130, Wynnum North, Queensland, 4178

Changes to This Privacy Policy

Elevate Club Management is committed to complying with future privacy laws and improving how we protect your data. This Privacy Policy may be updated from time to time.
Any changes will be published on the Elevate Club Management website(s) and will take effect from the date stated.

Date updated: July 2025