Responsible Service of Gambling
Elevate Club Management offers a variety of entertainment experiences, including gambling, for the enjoyment of our members and guests.
Providing a safe and responsible environment is vital for Elevate Club Management and the venues we manage.
Safe, socially responsible, and supportive gambling
Responsible Gambling is the provision of safe, socially responsible, and supportive gambling environments where the potential for harm is minimised, and people can make informed decisions about their participation. It results from the collective efforts and shared responsibility of individuals, communities, the gambling industry, and government.
Elevate Club Management is committed to working with our managed venues to ensure members and guests can make informed choices about their gambling participation.
Problem Gambling
Problem gambling is characterised by difficulties in limiting the time and/or money spent on gambling, leading to negative consequences for the individual, others, or the wider community.
Possible risk indicators of problem gambling may include a cluster of three or more of the following signs, whether observed or reported:
- Gambling every day of the week
- Gambling for extended periods without breaks
- Withdrawing cash from an ATM at the venue on multiple occasions
- Attempting to borrow money under false pretences or selling valuables to gamble
- Reinvesting large wins straight back into machines
- Friends or family arriving or calling to check if the person is still at the venue
- Blaming staff, machines, or the venue for gambling losses
- Unrealistic beliefs about odds or chances of winning
- Showing signs of depression or expressing thoughts of self-harm related to gambling
- Displaying anger, distress, or aggressive behaviour (e.g., kicking machines, crying)
- Obsessively trying to win on a specific machine
- Spending excessive time and/or money gambling
Self-Exclusion (Self-Ban)
Our venues offer the option for individuals to self-exclude from our gambling areas. Our staff are trained to provide discreet, respectful support to those wishing to take this step.
To self-exclude, simply approach a staff member at the venue. Please bring valid photo ID.
Think About Your Choices
Getting Help Services
Elevate Club Management venues promote a responsible approach to gambling, with services provided for the enjoyment of members and guests.
Call Gambling Help: 1800 858 858
Gambling Help Services are independent and offer free, confidential support to anyone affected by their own or someone else’s gambling.